Returns & Refunds Policy
At Calzado.pk, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it under the following conditions:
1. Return Eligibility
- Items can be returned within 7 days of receiving the order.
- The product must be unused, unworn, and in its original packaging with all tags intact.
- Returns must be accompanied by the original invoice or proof of purchase.
- Sale items, promotional offers, and gift cards are non-returnable.
2. Return Process
- To initiate a return, email us at info@calzado.pk with your order details and reason for return.
- Our team will review your request and provide return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Policy
- Once we receive and inspect the returned item, a refund will be processed within 7-10 business days.
- Refunds will be issued in the original payment method or store credit, based on customer preference.
- Shipping fees are non-refundable unless the return is due to an error on our part.
4. Exchanges
- Exchanges are subject to stock availability.
- If the desired exchange item is unavailable, a refund or store credit will be offered.
5. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving the package.
- We will arrange for a free replacement or refund upon verification.
For further assistance, contact us at info@calzado.pk.